"Dear Nicolle, Patrick and team,
I realized that I forgot to put the card into the bag with the present so I thought I would put it in an email.
My family and I would like to express our gratitude and thanks for all of your support and professionalism over our journey of the past four and a bit years. Your dedication to see the matters resolved has been greatly appreciated.
We will have no hesitation in recommending you to others.
Thank you once again for all of your support.
2 September 2019