"Good day Michael.
After the settlement, I find it difficult to find the right words to express my gratitude. You said in one of your previous letters that although the system is slow, it works. It has been 3 years since the accident and in this time, you and your team have constantly kept us informed of the progress by regular e-mails.
I would firstly like to thank you and the team for the professional manner in which you conducted your business, all the medical experts that I had to see were all friendly, mindful and understanding of my situation and true professionals. The issues that did arise were addressed swiftly.
Since Jeccica Apfel was allocated to my case, I often wondered who she was and how she was addressing my case, but on meeting her in person I was impressed with the passionate and professional approach she had regarding her work. I left the meeting with a feeling that she definitely had my best interests at heart. I would rate her far above the norm.
23 October 2018