It is with a thankful heart that I write this e-mail to you today. The way my case was handled was amazing even though it was not a big claim in your people's eyes. I was kept up to date weekly on the progress of my case by your efficient team. Payment was made to me two weeks ago within a short while of the case being settled. You can be proud of a wonderful team, but without a good captain at the helm who can expect anything less?
With grateful thanks."
15 June 2014