"Good Afternoon Michael,
This mail serves as a commendation.
Angelique Jurgens has been phenomenal in her dealings with my parents and me subsequent to a very serious car accident on Saturday 25 August 2018.
Angelique is most professional, empathetic, knowledgeable and efficient.
She has kept us in the loop and is indeed conscientious.
An asset to you and your Team.
Such a pleasure having dealings with her.
With kind regards,"
3 October 2018